About Us
Last Updated: 23 October 2026
1. Introduction
At Orhas (operated by Transtour), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, and share your information when you access our website, use our travel booking services, or communicate with our team.
By using Orhas, you acknowledge the data practices described in this Privacy Policy.
2. Information We Collect
To provide our travel services, we may collect the following information:
- Personal Information: Full name, nationality, date of birth, email address, telephone number, residential address, and identification or passport details.
- Booking Information: Flight itineraries, hotel reservations, travel dates, passenger details, booking preferences, and special requests.
- Payment Information: Transaction references, billing details, payment status, and limited payment information processed through authorized payment service providers.
- Technical Information: IP address, browser type, device information, website usage, and cookies.
- Communication Information: Customer inquiries, booking correspondence, feedback, and support requests.
We collect information directly from you, through your use of our services, or from authorized travel partners where necessary.
3. How We Use Your Information
Orhas uses personal information to:
- Process and manage travel reservations.
- Issue booking confirmations, tickets, and itineraries.
- Facilitate payments, refunds, and booking modifications.
- Communicate important travel updates.
- Provide customer assistance and resolve complaints.
- Improve our website and customer experience.
- Detect fraudulent transactions and protect our systems.
- Comply with applicable legal and regulatory obligations.
- Send promotional communications where permitted by law.
We process personal information on applicable legal grounds, including providing requested services, complying with legal obligations, legitimate interests where permitted, and consent where required.
4. Sharing Information with Third Parties
To fulfill travel reservations, Orhas may share relevant information with authorized third parties, including:
- Airlines and airline reservation systems.
- Hotels and accommodation providers.
- Tour operators and destination management companies.
- Transportation and car rental providers.
- Payment gateways and financial institutions.
- Technology and booking platform providers.
- Government authorities where legally required.
We share information only where reasonably necessary for providing our services, meeting legal requirements, or carrying out other purposes permitted by applicable law.
Orhas does not sell customer personal information to third parties.
5. Payment Security
Payments made through Orhas may be processed by authorized third-party payment service providers.
We take reasonable technical and organizational measures to protect payment-related information.
Payment card information is handled according to the security practices of the applicable payment provider. Orhas does not intentionally store complete payment card details on its own systems unless an appropriately secured and compliant arrangement is implemented.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website traffic, and enhance the booking experience.
Cookies may include essential, functional, analytical, and marketing cookies.
Where required by applicable law, we request consent before using non-essential cookies. You may manage cookie preferences through available website controls or browser settings.
Disabling certain cookies may affect website functionality.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill booking requirements, provide customer support, comply with legal obligations, resolve disputes, and maintain appropriate business records.
Retention periods may vary depending on the type of information and applicable legal requirements.
8. International Data Transfers
Because travel services involve international suppliers, personal information may be transferred to airlines, hotels, booking systems, and other service providers located outside the United Arab Emirates.
Where required, Orhas applies appropriate safeguards to protect personal information transferred internationally in accordance with applicable data protection laws.
9. Marketing Communications
Customers may receive travel promotions, special offers, newsletters, and service updates where they have subscribed or where communications are otherwise permitted by law.
You may unsubscribe from promotional emails using the unsubscribe link provided or by contacting Orhas directly.
Essential booking and service-related communications may still be sent when necessary.
10. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information held about you.
- Request correction of inaccurate information.
- Request deletion of personal information in certain circumstances.
- Withdraw consent where processing is based on consent.
- Object to or request restrictions on certain processing activities.
- Raise concerns regarding the handling of your personal information.
Requests may be submitted through our customer support email.
11. Information Security
Orhas implements reasonable security measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no internet-based service can guarantee absolute security.
Customers are responsible for protecting their account credentials and notifying Orhas of suspected unauthorized account activity.
12. Third-Party Websites
Our website may contain links to external travel suppliers, payment providers, and other websites.
Orhas is not responsible for the privacy practices or content of independently operated third-party websites.
We encourage customers to review their respective privacy policies.
13. Changes to This Policy
Orhas may update this Privacy Policy to reflect changes in services, technology, legal requirements, or business operations.
The updated version will be published on our website with a revised effective date.
14. Contact Information
For privacy-related questions or requests, please contact:
Transtour (Orhas Brand) – Dubai, United Arab Emirates
Email: info@orhas.com
Telephone: +971 55 914 6282
