Terms and Conditions

Last Updated: 23 October 2026

This site displays the terms and conditions under which Orhas provides its services to our customers on the Internet. By accessing our website or making a reservation, you agree to comply with the terms and conditions detailed below:

  1. Introduction: Welcome to Orhas. These Terms and Conditions govern the use of the Orhas website, booking platform, and related travel services. Orhas operates as a travel booking intermediary connecting customers with airlines, hotels, tour operators, transportation providers, and other travel service suppliers.

  2. Travel Services: Orhas may offer domestic and international flight reservations, hotel and accommodation bookings, holiday packages, airport transfers, car rentals, tours, excursions, and additional travel services. All services are subject to supplier availability, applicable restrictions, and confirmation. Orhas reserves the right to modify or discontinue services where commercially or operationally necessary, without affecting confirmed bookings except as permitted by applicable law.

  3. Booking and Reservation Conditions: Customers must provide accurate passenger and contact information matching official travel documents, and review all details prior to payment. Reservations are subject to availability and supplier confirmation; a booking is confirmed only when Orhas or the relevant supplier issues an official confirmation or ticket. An acknowledgment of a booking request or payment submission does not necessarily constitute a confirmed reservation. Orhas may contact customers to resolve booking discrepancies or request additional information.

  4. Prices and Payments: All prices displayed on Orhas are subject to availability and may change before booking confirmation. Prices may include or exclude applicable taxes, service fees, baggage charges, local hotel taxes, and other supplier charges as disclosed during booking. Payment must be completed through an authorized payment method. Orhas reserves the right to reject transactions that cannot be verified or present fraud/security concerns. If a payment is received but the service cannot be confirmed, Orhas will offer an available alternative or arrange an appropriate refund in accordance with applicable law.

  5. Cancellation and Refund Policy: Cancellation and refund eligibility depend on fare conditions, hotel policies, travel package rules, and supplier terms. Customers should carefully review cancellation conditions before booking. Approved refunds will generally be returned through the original payment method where feasible, subject to payment provider rules and applicable law. Orhas will process refunds within the time required by applicable law, though supplier and payment-provider processing may affect timelines. Nothing in these Terms limits mandatory consumer refund rights.

  • Flight Bookings: Some airline tickets are non-refundable. Refundable tickets may be subject to airline cancellation penalties. Airline refund processing times vary. Orhas service fees may be non-refundable where clearly disclosed and legally permitted.
  • Hotel Bookings: Cancellation policies depend on the selected hotel and room rate. Promotional and prepaid reservations may be non-refundable. No-show charges may apply under hotel policies.
  • Holiday Packages: Cancellation charges may vary depending on services included. Supplier deposits and prepaid services may be non-refundable. Conditions will be communicated during booking.

  1. Changes and Amendments: Customers requesting changes to confirmed bookings may be subject to airline or supplier amendment fees, fare/hotel rate differences, Orhas service fees (where disclosed), and availability restrictions. Not all bookings can be amended. Any requested modification must be confirmed by Orhas or the relevant travel supplier before it becomes effective.

  2. Travel Documents and Entry Requirements: Customers are responsible for ensuring they possess valid travel documents including passports, visas, entry/transit permits, required health/vaccination documentation, and any other requirements specified by destination or transit countries. Orhas may provide general guidance, but customers remain responsible for verifying requirements with relevant authorities. Orhas is not responsible for losses caused by incorrect or missing documentation, except where arising from Orhas's own negligence, misinformation, breach of contract, or liability under applicable law.

  3. Airlines and Third-Party Suppliers: Flights, hotels, transportation, and other services are operated by independent suppliers who may impose additional terms covering baggage allowances, check-in requirements, cancellation restrictions, and service conditions. Orhas is not the operating supplier unless expressly stated otherwise, but remains responsible for its own contractual obligations and non-excludable legal liabilities.

  4. Flight Delays, Cancellations, and Schedule Changes: Where Orhas receives relevant information, reasonable efforts will be made to communicate schedule changes, cancellations, or operational disruptions to affected customers. Customer rights to rebooking, refunds, compensation, or assistance are determined by applicable aviation laws, airline conditions, and disruption circumstances. Orhas will provide reasonable booking-related assistance within its service scope.

  5. Customer Responsibilities: Customers agree to provide truthful information, use the platform lawfully, avoid fraudulent transactions, respect supplier policies, protect account login information, verify booking confirmations, and contact Orhas promptly if booking details appear incorrect. Orhas may restrict access to accounts involved in suspected fraud, misuse, or unlawful activity, subject to applicable law.

  6. Website Availability and Technical Issues: Orhas aims to provide a reliable online booking experience, but temporary interruptions may occur due to system maintenance, connectivity issues, supplier system failures, or other technical circumstances. Orhas does not guarantee uninterrupted website availability. If a technical issue affects a payment or reservation, customers should contact support before attempting repeated payments.

  7. Limitation of Liability: To the extent permitted by applicable law, Orhas is not responsible for losses caused solely by circumstances outside its reasonable control, including supplier disruptions, government restrictions, natural disasters, and extraordinary travel interruptions. Orhas does not exclude liability for fraud, willful misconduct, gross negligence, or matters where liability cannot lawfully be excluded. Limitations are subject to applicable consumer protection laws and Orhas's specific contractual obligations.

  8. Force Majeure: In circumstances beyond reasonable control (natural disasters, epidemics, armed conflicts, airport closures, government restrictions, and major transportation disruptions), booking changes, refunds, and alternative arrangements will be handled according to applicable law and relevant supplier conditions.

  9. Intellectual Property: All Orhas branding, logos, website content, graphics, and proprietary materials are owned by Orhas or used under appropriate authorization. Users may not reproduce, distribute, commercially exploit, or modify protected materials without permission, except where legally permitted.

  10. Privacy and Personal Information: Customer personal information is processed in accordance with the Orhas Privacy Policy and applicable data protection legislation. By making a booking, customers acknowledge that passenger information may need to be shared with travel suppliers to fulfill reservations.

  11. Complaints and Customer Support: Customers experiencing booking problems or service concerns should contact Orhas customer support with their booking reference, passenger name, travel dates, and issue description. Orhas will review complaints and seek appropriate resolution under applicable laws and contractual obligations.

  12. Governing Law and Jurisdiction: These Terms and Conditions are governed by the applicable laws of the United Arab Emirates. Subject to mandatory consumer protection and jurisdictional rules, disputes shall fall under the jurisdiction of the competent courts of Dubai, United Arab Emirates.

  13. Amendments to Terms: Orhas may revise these Terms and Conditions periodically. Updated Terms will be published on the website with a revised effective date. Changes will not retrospectively remove rights already established under confirmed bookings unless legally permitted.

  14. Contact Information: For reservations, assistance, complaints, or questions regarding these Terms and Conditions:

Orhas – Dubai, United Arab Emirates

Email: info@orhas.com

Telephone: +971 55 914 6282